Customer Service

Customer Service

Please use the form below to contact Customer Service. We will help you with all returns, exchanges and damaged, defective or missing product claims. You will be issued an authorization number for any returns or exchanges.

Please make sure you enter a correct email address, this is how we will contact you.

Name:
Order Number:
Email Address:
Requesting:





Products:
 

Returns

  • You have 14 days from the purchase date to file a return request
  • There is a 25% restocking fee for all returned product(s). This is to cover the cost of shipping.
  • Product must be unopened and in resaleable condition
  • You are responsible for return shipping costs. We recommend insurance and tracking numbers for the return.
  • Please contact us for a return authorization number.
  • Please enclose your name, phone number, order number and return
  • authorization number with your return.
  • Please return to address listed below, unless otherwise directed
  • Exchanges

  • Exchanges are just like returns, except there is no restocking fee.
  • You have 14 days from the purchase date to file an exchange request
  • Product must be unopened and in resaleable condition.
  • You are responsible for return shipping costs. We recommend insurance and tracking numbers fo rthe return.
  • Please contact us for a return authorization number.
  • Place an order for the product you wish to exchange for.
  • Please enclose your name, phone number, order numbers and return authorization number with your return.
  • Please return to address listed below, unless otherwise directed
  • Once we receive your exchange, we will credit your account (less the original shipping amount).
  • Damaged Product

  • Please contact us with your damage claim
  • All damaged product is insured by the shipper and will be replaced at no cost to you.
  • Please keep all product packaging, shipper may request inspection.
  • We will need a picture of the damaged product emailed to us.
  • Once shipper approves the damage claim, replacement product will be shipped to you.
  • Defective Product

  • Please contact us with your defective product claim
  • Any defective product will be replaced at no cost to you.
  • Defective products will replaced with like product only.
  • Some products are warrantied directly with the manufacturer
  • We will need a picture of any defective product emailed to us.
  • Please return product to this address, unless otherwise directed.
  • Missing or Incorrect Product

  • We will immediately replace any missing or incorrect product in your order.
  • All shipping charges for the incorrect/missing product will be our responsibility.
  • We may or may not request the incorrect product returned with our prepaid shipping label.
  • Return Product to:

    Returns Dept. / (Authorization #)
    6409 Milan Road
    Sandusky, OH 44870

    Subtotal: $0.00
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